← Back to Home

Refund Policy

Effective Date: February 1, 2025 · Last Updated: February 1, 2025

This Refund Policy ("Policy") applies to all software development services provided by Boring Internet Business LLC, operating as Suite Wall. Please read this Policy carefully before engaging our services. By entering into a project agreement with us, you acknowledge and accept these terms.

1. Nature of Our Services

Suite Wall provides custom professional software development services. Because our work involves significant human labor, expertise, and time investment from the moment a project begins, our refund policy reflects the nature of professional services rather than physical goods.

2. Deposit and Initial Payments

An initial deposit (typically 40–50% of the total project fee) is required before work commences. This deposit is non-refundable once work has begun, as it covers the initial project planning, architecture design, team allocation, and project setup costs incurred by Suite Wall.

If the client cancels the project before any work has commenced (i.e., within 48 hours of deposit and before the kickoff meeting), a full refund of the deposit will be issued, less a 5% administrative processing fee.

3. Milestone and Progress Payments

Payments made for completed milestones are non-refundable. A milestone is considered complete when the deliverable has been provided to the client and the client has had a 7-business-day review period (unless a different review period is specified in the project agreement).

4. Project Cancellation by Client

If the client cancels the project after work has commenced:

  • All deposits and milestone payments for completed milestones are non-refundable
  • For any milestone currently in progress at the time of cancellation, the client will be billed for work completed up to the cancellation date, calculated at our standard hourly rate for work performed
  • If the in-progress work fee is less than what has already been paid, the difference may be refunded or applied as a credit
  • All completed deliverables to date will be transferred to the client upon receipt of all outstanding amounts owed

5. Project Cancellation by Suite Wall

Suite Wall reserves the right to cancel a project under exceptional circumstances (e.g., irreconcilable project scope disagreements, inability to contact the client for more than 30 days, or discovery of unlawful use case). In such cases:

  • We will provide the client with all completed work to date
  • We will refund any payment received for work not yet completed, calculated pro-rata based on work done

6. Dispute Resolution for Quality Issues

If you believe our deliverables do not meet the specifications agreed upon in the project agreement:

  • You must notify us in writing within 7 business days of receiving the deliverable
  • We will review your concerns and, if valid, correct the issues at no additional charge within the agreed revision scope
  • Our project agreements include a defined number of revision rounds; work outside this scope may be subject to additional fees
  • Refunds based on quality disputes will only be considered after we have had a reasonable opportunity to remedy any legitimate deficiencies

7. Google Play Rejection Guarantee

We guarantee that apps we develop and submit to Google Play will pass review on the first submission, provided the app complies with Google Play Developer Program Policies. If an app is rejected due to our development error (not client-requested content or policy violations by client-supplied content), we will remedy the issue at no additional cost. This does not constitute a basis for a monetary refund.

8. Post-Launch Support Period

The complimentary bug-fix support period (as specified in your project agreement) covers fixes for bugs attributable to our code. New features, scope changes, or third-party platform changes (e.g., Android OS updates) during the support period may be billed separately. No refunds are issued during or related to the support period.

9. How to Request a Refund

To initiate a refund request, please contact us at:

  • Email: [email protected]
  • Subject line: "Refund Request – [Your Project Name]"
  • Include your project agreement number and a description of your request

We will acknowledge your request within 3 business days and respond with a decision within 10 business days. Approved refunds will be processed within 14 business days via the original payment method.

10. Contact

For billing or refund questions:

  • Email: [email protected]
  • Mail: Boring Internet Business LLC, 601 11th St W, West Sacramento, CA 95691-3760